How to shop safely on AliExpress? 2025 Tutorial

Sadly, if you’re beyond the 15-day mark and the seller refuses to cooperate, you’re out of options. First, you need to contact the seller and raise your issue directly with them. If you’re raising a dispute either before the order has been completed or more than 15 days after completion, this is the only option open to you.

Steps to sign up and secure your profile

This may be due to the fact that VAT and customs have already been paid on the goods, but also because the seller has to incur costs for storage and shipping. You can return the item and receive a full refund if it doesn’t match the description under the heading of Returns and Refund. Once your parcel is received and you are satisfied with the quality, then you should confirm the receipt.

If you are talking specifically about shopping, you can find various e-commerce platforms offering several products and delivering them to your doorstep. Feedback from buyers is a source of information not only about the product, but also about the store itself. There you can find out how quickly the parcel will be sent, how well it will be packed, how the store representative will behave in case of a conflict situation, and so on.

Under such a circumstance, if sellers should be responsible for the issue, you certainly can get a full refund from Aliexpress. These are 4 main reasons why customers feel insecure. You will have to fill in the information as to why you want to open the dispute.

By ordering on Aliexpress, you open up a world of many interesting and favorable offers that can satisfy almost any of your needs and desires. Now you know how to order the necessary goods on Aliexpress. AliExpress may appear overwhelming at first but it’s one of the most advanced marketplaces you’ll ever find for online shopping. It has a bunch of great features to help you source the right goods, check seller history, number of followers, and product ratings. It can also suggest items based on your browsing activities, lists weekly deals, top-ranking products, and promos. Regardless of the platform, online shopping will always come with some risks.

Or you can select by category such as fashion, decor, electronics, toys, office supplies, beauty, etc. The first time I ventured inside the web of AliExpress was in February 2019. I was looking for affordable summer dresses to wear on our upcoming vacation to Croatia and was too early to shop for summer clothes in Canada. So I decided to shop on AliExpress and see if it’s worth the time and money. Like anyone who wasn’t familiar with AliExpress, I was skeptical about this move since I heard that it takes a long time for orders to arrive if they ever do. Returns are usually free within15 days, except for special items (intimate, custom, etc.).

However, you should immediately check for quality issues after receiving it. Keep in mind that the delivery window is the only time during which buyers are protected. Some companies allow domestic returns, which saves you money on shipping and customs by allowing you to send the items back to the warehouse located in your country.

To view the payment choices available on AliExpress, click the “Select payment method” button. You should avoid buying food products from AliExpress if you’re ordering from outside China, as they may have a short expiry period. Open the dispute to claim back the extra shipping fee.

If you don’t get the code, you can use the “Resend code” option and try again. So, check your email, enter the code, and click on the “Verify Email” button. Doing so will directly take you to the AliExpress homepage.

• This is the second-biggest sale event on the platform.
• If, while browsing, a certain product piqued your interest, you can add it to your «Wish List» and return to it later.
• The sale typically runs from Black Friday through Cyber Monday (a 4-day event), though some deals might start earlier.
• Once you open a dispute, you should submit evidence and request a refund.
• AliExpress uses an automated system to process orders correctly, reducing mistakes and keeping things on track.

People often wonder whether is AliExpress app safe for online shopping. AliExpress app is safe and allows secure payment methods while protecting user data. It also works with reputable shipping companies like DHL and China Post, so shipping is also reliable. Many people shop on AliExpress because the prices are low and they’re okay with the wait. But if you don’t want to wait, you can pay a bit extra for faster options like AliExpress Standard Shipping or choose to ship from the U.S.

I want to return a product because it’s defective

Besides, the time to get a refund varies for different bank accounts, what you need to do is just to wait patiently and check your bank account. As stated earlier, you will receive your parcel within 60 days which is quite a lot. However, if you have time at your hands than ordering from AliExpress will save you a lot of money. Sometimes the products that you can get from AliExpress are only available there and not anywhere else, so buying from AliExpress and waiting for your parcel is worth the wait. If the product has not reached the buyer within the buyer protection period than the buyer can open a dispute and can get full refund. Buyer can even ask the seller to increase the protection time if it is running out.

Clearing Your Package

Secondly, you can get a half refund if you choose to keep the goods despite the fact that they don’t match the description. After finishing the preceding steps, use the “Add to Cart” button to continue. To see related products, type the name into the search box. To browse thousands of items in the same market, click on any subcategory aliexpress under the main “phones & telecommunications” category.